Frequently Asked Questions
Everything you need to know about TOCOBO beauty and your orders.
Are TOCOBO products vegan and cruelty-free?
Yes, TOCOBO is a dedicated vegan beauty brand. We do not use animal-derived ingredients and we strictly prohibit animal testing at any stage of our product development.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are your sunscreens suitable for sensitive skin?
Absolutely. Our sun care line is formulated with hypoallergenic ingredients and has undergone rigorous skin irritation testing to ensure safety for sensitive skin types.
Can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.