Returns & Exchanges

At TOCOBO, we want you to be completely satisfied with your vegan beauty experience. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely place the unused products in their original packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship the Package

  Affix the provided shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.